Customer Service
Provide next-level customer service for your products
Showing customers how to use your products and delivering post sales service with effective documentation and instructions is important for keeping customers, dealing with warranty issues, and winning more business.
3DEXPERIENCE Solution
TriMech 3DEXPERIENCE platform solutions will allows your engineering, customer care, and production teams to:
- Create interactive content from existing 3D CAD data, without having to bother designers.
- Keep service documentation up-to-date with an effective Change Management and Document Management.
- Manufacture replacement parts through Engineering Resource Planning (ERP) so that warranties and after sales service can be provided to customers.
Customer Service Issues
The typical customer service issues that our clients have to deal with include:
Documentation solution
Easily create service collateral from your existing CAD data using 3DEXPERIENCE SOLIDWORKS solutions
3DEXPERIENCE Documentation / Communication Roles & Modules
Your assembly and operating instructions shape the user’s experience. 3DEXPERIENCE Documentation Roles help you directly leverage your 3D CAD data to create dynamic 3D illustrations, even 3D animations, for technical communications that help clearly explain even the most complex assembly.
Developers can access design files through the 3DEXPERIENCE platform and work in parallel with design and manufacturing. When design changes occur, graphics can update automatically, so your documentation can be available faster.
3DEXPERIENCE Benefit
3DEXPERIENCE SOLIDWORKS technology helps reduce production time and cost of content creation for assembly instructions, operator guides, and manuals.
Instead of written descriptions, you can show your instructions, helping you save money on technical writing and translation.
Change Management solution
Communicate change effectively while your team collaborates on product documentation creation
3DEXPERIENCE Project Management Roles & Modules
Managing the change process and communicating change status to customer service is a challenge.
3DEXPERIENCE solutions deliver a single, standardized change and document management process, making it easier to include changes and keep product documentation up-to-date.
3DEXPERIENCE Benefit
We help organizations manage product change requests, assessments, plans, and orders to a product or system.
Our content authoring process takes a new approach to the creation of technical publications by using design and engineering content directly.
Manufacturing solution
Reduce your overheads with better production management of warranty fulfillment replacement parts
3DEXPERIENCE Manufacturing Roles & Modules
DELMIAWorks is an end-to-end ERP System developed with a “shop floor first” focus to help mid-market manufacturers increase efficiency and visibility of performance on the plant floor.
Developers can access design files through the 3DEXPERIENCE platform and work in parallel with design and manufacturing. When design changes occur, graphics can update automatically, so your documentation can be available faster.
3DEXPERIENCE Benefit
Whether you use a build-to-order or build-to-stock supply chain model, DELMIAWorks streamlines manufacturing across process, discrete, and repetitive manufacturing environments.
Helping you to ensure the production side of your customer service is running smoothly and effectively.
Go further with TriMech Group Solutions
The TriMech Group provides additional technology solutions from training and services to hardware and manufacturing
Additive Manufacturing
With 3D Printing production machines you can reduce your customer maintenance costs by creating replacement plastic parts only when required.
Without a need for inventory of spare parts, plus an on-demand low volume production method you can provide warranty replacements and extend the life of your products with minimum cost.
Learn more about our popular 3D production machines:
Enterprise Solutions
We partner with businesses to help them develop processes and people and to implement the right choice of systems to realise their vision.
This process is built on discussion and common understanding, we take the time to understand all of your requirements before making recommendations that will enable you to benefit from a return on investment in a scalable, affordable and measurable process.
Primarily we implement solutions from the Dassault Systèmes portfolio of products and solutions, including: CATIA, DELMIA, ENOVIA, SIMULIA and the 3DEXPERIENCE Platform.