Technical Support

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Get the Support You Need, When You Need it

Our Support service enables you to overcome the problems associated with managing a complex design projects, as well as PLM and engineering systems.

This service was created so you can focus on your core business rather than any technical issues you're having.

TriMech Advantage

Benefits of 3DEXPERIENCE Support

  • We can act as your own in-house 3DEXPERIENCE Platform Manager - but without adding to your headcount.
  • We anticipate 3DEXPERIENCE problems before they occur ensuring you are getting the full potential from your investment.
  • Access a wealth of 3DEXPERIENCE knowledge
  • Telephone, web conference and remote access support delivered promptly.
  • Reduce your costs and improve efficiency by using our experts.

Ultimately, TriMech helps to manage your systems in a cost-effective and convenient way, making sure you're using your software and engineering systems to their maximum potential.

Experience Technical Support

UK Support

Are you a current TriMech UK or Solid Solutions Group client?

Follow the link below to contact the U.K & Ireland support team.

Contact UK Support

Or Call UK 01926.333777

US/Canada Support

Are you a current TriMech US, TriMech Canada, Adaptive Corporation, or Javelin Technologies client?

Access the US/CAN Client Portal to contact support.

US/Canada Client Portal

Or Call US  440.257.7460

How does 3DEXPERIENCE Support work?

The TriMech team provides you access to our skilled technicians on a contract basis and covers all aspects including - Application Software, Operating Systems and any other issues you may be facing.

Designed to give you peace of mind that your 3DEXPERIENCE, CAD/CAM, Engineering, PLM and IT Systems are functioning properly and used to their full potential.

We diagnose faults, liaise with suppliers, and suggest ways that you could be getting more from your technology. In short, everything that you'd get from a progressive in-house Software Systems Manager on an 'as needed' basis.

The 3DEXPERIENCE team are a specialist team dedicated to helping organizations streamline their processes, eliminate silos, and realize efficiencies to build a more productive, and profitable business.